Frequently Asked Questions

Q. Who is authorized to have an account?
A. Cadets, senior members, cadet sponsor members, the Wing administrator, and the state director are authorized to have accounts.

Q. I am a new member and cannot log in for the first time.
A. Verify that you are logging in at http://mail.ohwg.cap.gov or another page under ohwg.cap.gov and not from any other page on Google. It can also take our system a few days to pull your membership information from the national database. If you cannot login after a few days, submit a help request and our admin team will take a look.

Q. I am an established member and cannot log in for the first time.
A. Verify that you are logging in at http://mail.ohwg.cap.gov or another page under ohwg.cap.gov and not from any other page on Google. Also, verify that you are signing in with the username 'firstname.lastname' (as reflected by eServices) and using your 6-digit CAPID as your password; note that in the event of a firstname.lastname duplication, a number will be added to the account - firstname.lastname.1@ohwg.cap.gov. If the problem persists, submit a help request and our admin team will fix the problem.

Q. Can I change my username? Nobody calls me "Robert"...
A. Unfortunately, it is very difficult to simply "change" a username. We can, however, assign you an account nickname (ie. bob.smith@ohwg.cap.gov). This would allow you to receive mail at both robert.smith@ohwg.cap.gov and bob.smith@ohwg.cap.gov. Sent mail will still be from your username, however. Alternatively, we can delete your old account and set up a new account at your desired username. To request a new account or an account nickname, submit a help request.
Q. Where can I get more information about Google Apps?
A. If you would like an in-depth introduction to the Google Apps software, check out these video tutorials.

Q. I have forgotten my password. How do I reset it?
A. Password resets are handled manually by our admin team. Submit a help request.

Q. I would like to use Microsoft Outlook to access my Ohio Wing email, calendar, and contacts. Is there an easy way to set this up?
A. There sure is! Google Apps Sync makes Outlook integration a snap.

Q. What is two-factor authentication?
A. Two-factor authentication is verifying your identity to Google using something you know (your password) and something you have (an authentication code sent to your cell phone by Google). These two pieces of information, coupled with your user name, increase the security of your Wing account since, even if someone learns of your password, it will not do anyone any good unless that person also has your cell phone. You may have noticed some banks doing this as well to increase security. 

Next, two-factor authentication is available to you on your Wing account on an opt-in basis, so you do not have to use it - it is completely up to you to begin using it, if you so desire. 

Setting up the two-factor authentication takes a few moments and Google has provided some easy directions.

For members who access Wing Google services such as their email on a smartphone, these services will require an additional password be set for them (but this special password is not used for accessing the service via the web). Google has some excellent documentation on this.

Q. Do I get to keep my account after I have left the Ohio Wing or my CAP membership expires? 
A. No; the account is a benefit of membership in the Ohio Wing, Civil Air Patrol and is therefore no longer available once the member leaves CAP or the Ohio Wing. There is a 90-day grace period to allow members to renew their memberships; after that 90-day grace period, the account is deleted and no e-mail or documents can be restored once deleted. 

Q. I will be on extended leave from CAP for a deployment, medical leave, etc. Even though my membership will expire, is there some way I can keep my account since I will return to CAP?
A. Yes. Please submit a help request with a detailed explanation. The request will be reviewed by the Ohio Wing IT staff with the final decision to maintain the account made by the Wing CC.

Q. I am the parent/legal guardian of a cadet; can I have an Ohio Wing account?
A. No. Ohio Wing accounts are contingent on membership in Civil Air Patrol and the Ohio Wing. If you still feel that you should have an account, submit a help request with a detailed explanation. The request will be reviewed by the Ohio Wing IT staff with the final decision to create the account made by the Wing CC.